Refund policy
Return & Refund Policy
Thank you for shopping with SOF. Please read our return and refund policy carefully before making a purchase.
Return Window We accept return requests within 30 days of the delivery date. After 30 days, we are unable to offer a refund or exchange.
Eligibility for Returns To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase (order number or receipt)
The following items are not eligible for return:
- Items marked as final sale or non-returnable at the time of purchase
- Items damaged due to misuse, improper care, or normal wear and tear
- Custom or personalized orders
Defective or Incorrect Items If you received a defective, damaged, or incorrect item, please contact us within 30 days of delivery at [your email] with your order number and a clear photo or video of the issue. At your choice, we will offer either a full replacement or a full refund at no additional cost.
Return Shipping Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Refund Processing Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days. Your bank or credit card company may require additional time to post the refund.
Contact Us For any return or refund inquiries, please reach out to us at: 📧 [your support email]